Empathy is the ability to successfully surf the waves of doubt thrashing around inside your buyer’s mind.

It’s the ability to think like other people.

Developing relationships and being able to be social is a key emotional intelligence skill and those who build these insights achieve more.

The art of Self-regulation. Or as some call it Self Control.

We have all sat through these incredibly boring presentations where a salesperson is droning on and is oblivious to what is happening all around them.

BMW customers can have a huge negative effect on your company and mindset if you are not careful.

All too often in sales conversations, we don’t control what we actually hear.

We hear words or see actions but we don’t really listen to what is being said. Or what is not being said.

I know after doing it for so long, I have built accountability to myself for my Saturday email but who are you Accountable to for achieving your sales and business goals?

The difference between those who achieve success and those who don’t is nearly almost down to taking action.

All too often, lost opportunities and deals are a direct result of the wrong decision being taken at the wrong time.

Gatekeepers are people who stop you from getting access to the prospect that you want to speak with.